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Terms & Conditions

Age Purchasing Restrictions

Persons under the age of 18 are not permitted to purchase products from this website in the UK from Cig-Ease. You must be 18 years or older and hold a Credit Card or Debit Card to buy products from Cig Ease. We do not sell our products to minors and we reserve the right to cancel any sales transaction when it is thought that the product is being bought for, or on behalf of, a minor.

Returns & Refunds

We offer a standard 7-day long distance refund as long as the item is in new condition and has not been opened. We also accept returns for faulty batteries up to 3 months (90 Days). Cartomizers, atomizers and clearomizers have a standard 48 hour DOA period.

Shipping & Delivery

The cut off time for next day delivery is 3pm Monday – Friday. Shipping is available to UK only. Orders for next day delivery need to be made before these times to ensure they can be dispatched same day as ordered. Orders made after these times will be dispatched the next working day eg: orders made on a Friday after 3pm will be dispatched on the following Monday.


The purchase of products from Cig-Ease is governed by these Terms & Conditions. Please read them before using the site. By accessing the site, you agree to be bound by these Terms & Conditions.

These Terms & Conditions do not affect your statutory rights as a consumer.

Data Protection

We hereby state that we will not use or pass on any customer details without prior consent and will not share any information we collect with third parties. We will ONLY share information with law enforcement when requested to do so by a Court Order.


Descriptions and images on the website are to be treated as a guide only. We try to give as much accurate information and look of our product(s) to be as truthful a depiction as possible but Cig-Ease cannot be held wholly responsible for any minor differences.


This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the English Courts to which Cig-Ease and the customer hereby submit.


Cig-Ease, to the extent allowed by law, will not be held liable or responsible for any direct, indirect or consequential damage or loss arising out of products sold from the site or shop or other referred to items in these circumstances:

  1. For losses that were not foreseeable to both parties when the contract was entered into.
  2. For losses that were not caused by any breach on the part of Cig-Ease or their suppliers for business losses and or losses to non-consumers.


All payments must be paid in full prior to dispatch of any order unless a credit account has been set up and authorised by Cig-Ease in which case payment should be made within 14 days from the date of invoicing. All payments are securely processed by WorldPay.


All prices are in GBP Sterling (£) and include VAT at the prevailing rate at the time the order was made. These prices can be changed and Cig-Ease reserves the right to amend prices, without prior notice, at any time. The amendments will only be made prior to an order or contact. Any tax or duty that needs to be paid will be charged at the prevailing rate at the time of dispatch. Where applicable all delivery charges and Credit Card charges are additional.


The Buyer should inspect all products immediately upon receiving them. If there is any problem, damage or the product does not comply with any aspect of the contract, the Buyer must notify the Seller(Cig Ease) within 48 hours of delivery in writing. Failure to do so deems the Buyer to have accepted the product as received.


All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.


This website runs on a TLS 1.2, 256bit SSL secure server certificate. Our payment processor Worldpay use state of the art security tools and technologies, both proprietary and unique, to ensure that you are protected against security & fraud risks.

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.

Time of Order

Orders received by Cig Ease before 3pm (GMT) during working days will normally be dispatched on the same day. Working days are Mondays to Fridays except English Public & Bank Holidays.

Title to Goods

The property and title of all goods and product will remain that of Cig-Ease until full & final payment has been received. Upon receiving payment, the property and title will pass to the customer.


By accepting these terms & conditions, you consent to Cig-Ease contacting you with marketing materials via email. You can unsubscribe at anytime from receiving these materials.

Copyright Cig Ease

All images on this website are Copyright of Cig Ease & may not be used or copied without the express written permission of Cig Ease

These terms & conditions were last updated on Monday 26 April 2021 @ 14:53